“Without communication training it simply isn’t possible to promote the benefits of change and why it is important to our business”
It takes skill and knowledge to help convert your customers onto using open banking and digital apps. We deliver communication training, drawing on significant experience from the world of open banking and digital apps with practical knowledge & understanding of debt management and debt advice.
At DIGIMASS we do not believe that digital replaces people, it simply enhances process efficacy through automation using real-time data, enabling your team to focus on delivering the right solution to your customer’s financial challenges.
Investing in Communication Training
Change is always more successful when your workforce understands the detail of what, why and how. It is key that your workforce understand not only how to communicate this to end-users but also recognise the positive impact on them as individuals whilst gaining reassurance that it will enhance and enrich their role rather than eliminate their job.
People drive great customer experiences
Transitioning consumers to the use of open banking and digital apps requires a highly skilled workforce who are able to communicate with confidence the features, advantages and benefits that accrue from these emerging and dynamic technologies.
The key to success is identifying the various “points of benefit” both within and out with your organisation and then capitalising on these opportunities. It is all too easy in a digital age to overlook the fact that even digital interaction must respond to the behaviours of humans.
Your customer at the heart of your operation
Customers who are in debt are particularly in need of clear, practical help which, we firmly believe, can be delivered through the use of open banking and digital applications.
By following a structured, tailored and robust approach, you can gain the trust of both regulators & customers whilst avoiding the high cost of regulatory and or operational failure.
With support from Digimass, your managing of an effective process can help you get ahead of your competition & win.
We bring experienced consultants with a practical & deep understanding of debt management and its related activities.
We offer an expert practitioner-led approach that draws on in-depth knowledge of working within a broad spectrum of financial services businesses.
We provide simple, high quality solutions whether you are building new business propositions, planning to transition to a new operating model or seeking to remediate existing processes which are falling short of desired standards.
“It’s about doing more with the same resources”
“Others have always focussed on the technical perspective of digital and open banking. It was refreshing to see this in a new light with the focus on benefits to consumers, advisers and business”.